Experiencing cross-border tax problems in China? Call 12366
The Shanghai taxation administration, on Tuesday, launched an English voice service for foreigners while also striking a deal with the City News Service to promote tax-related news items for the expatriates.
The English intelligent voice system for tax consultations, which was unveiled at the State Taxation Administration's 12366 Shanghai (International) Tax Service Center, is the first English intelligent voice system to be put into operation for tax purposes.
The introduction of the English system is intended to expand international tax consultation services and provide cross-border taxpayers with 24/7 access to intelligent tax policy response services.
It currently deals with frequently asked questions from cross-border taxpayers and offers a virtual consultation service in real-time using the first 300 English knowledge points.
Rex Chan, China North Tax Leader of PwC China, said that the system offers more consultation service channels for foreign-funded enterprises and foreigners, which can help optimize the tax business environment and support Shanghai's efforts to attract, stabilize and encourage businesses and investments.
According to the center, after the official launch of the system, machine learning and human correction will be used to enhance the system's voice recognition and problem-matching rates by enhancing the English corpus and knowledge training.
It pledges to keep upgrading the English intelligent voice system to enhance the interactive service experience and provide targeted and high-quality consultation services for taxpayers.
In recent years, the 12366 tax service center of the city has actively promoted the digital transformation and intelligent upgrade of tax services. To provide tax policy consultations to businesses, it has introduced innovative services on the electronic tax bureau, implemented enterprise hotline assistance, and joined the Shanghai Enterprise Service Cloud public service alliance.
In addition, the center participated in a number of small and medium-sized business service activities. As part of these efforts, it conducted training sessions on tax relief policies and their application to assist struggling businesses.
The administration is also collaborating with City News Service, an English news and information platform in Shanghai, to promote tax-related matters, including income tax and tax refunds on departure, among others.
Invest Shanghai offers a variety of public services, including consultation, liaison and coordination, to both domestic and foreign investors. The city's tax authorities have introduced a series of convenient and efficient services, such as expediting export tax refunds, to continuously optimize the business environment regarding taxation.
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Editor: Fu Rong
Designer: Shi JingyunWriter: Huang YixuanPhoto: Jiang XiaoweiSource: Shine